Baskin Robbins Fail.

Ok, I've talked about why I haven't been posting here. So I really won't spend time talking about why you should follow me on twitter if you really want to keep up with what I'm doing.

But this morning I've decided to actually write a post and share a recent experience we had at our local Baskin Robbins.

But this story starts back at my daughter's awards ceremony during her last week of school. (Her awards ceremony happened around May 28. That's important to remember later) It seems that she earned several awards for reading, attendance, student of the month, etc. You know, just like her dad.


She was so excited to receive several little gift certificates to different places around town. But one of her favorites was some coupons for a free ice cream cone at Baskin Robbins. So just this past week we decided to take her and my son to Baskin Robbins after one of her softball games. It was a nice reward for her playing so well.

But once we arrived at our local Baskin Robbins we were greeted at the door with this sign:


Now of course, that sign couldn't be talking about the coupon we had. We had just received it a week earlier. So I went inside to find out what the deal really was.

Now, I won't say anything bad about the employees that were working that night, they really had no idea. And I don't really blame them for that. This was a manager's job. But, their manager happened to be gone at the moment and no one seemed to know where he was.

So in their attempt to answer my questions they just kept pointing me to these signs that were posted throughout the store. With every question they would let me know they had a sign posted. When I told them that we had the coupon for all of three days before it expired, they pointed to the sign once again.

(I should point out for the record that our coupon did not have a printed expiration date on it.)

So the sad thing is, our local Baskin Robbins told (at least) one entire school that they could not redeem their Reading Reward coupons they received at the end of the school year. The coupon was good for under a week. In fact, they told us all that really it's our fault for not using them sooner. They had in fact, graciously extended the date on the coupon to June 1st. (Because they're looking out for their customers of course.)

All that to say this, I will not be going to Baskin Robbins again. (I know, they're really broken up about that) We have plenty of choices around our house for ice cream and from now on we'll choose them.

Thanks for a great experience Baskin Robbins. And thanks for making our choice for ice cream a little easier in the future.